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Customer Complaints database

CRM (Customer Records Management) system used to record complaints to the Agency

Comparing customer service quality

Comparing the quality of customer service. Based on Ofcom's annual research into customer satisfaction. Includes Reasons to Complain data and Complaints Handling data.

Customer Relationship Management (CRM)

Lotus notes application holds customer info for HGV & PSV operators who already are/have expressed interest in Designated Premises or Authorised Testing Facilities. Allows tracking of...

Customer Access Points

List of customer access points, both face to face and electronic kiosks in Warwickshire includes location specified by latitude and longitude.

Overall Customer Centre Satisfaction (%) - CYC

Overall Customer Centre Satisfaction (%) - CYC. Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after...

Disposal Site Review

The datasets were used to carry out a high level review of disposal sites in English waters. Data collected from 2015 to 2017.

Risk Levels Under Review

The Risk Level Under Review identifies locations where model data incorporated to the Flood Risk Assessment Wales (FRAW) map is under review and potentially liable to change within the next 6 months.

Risk Levels Under Review

The Risk Level Under Review identifies locations where model data incorporated to the Flood Risk Assessment Wales (FRAW) map is under review and potentially liable to change within the next 6...

HM Revenue & Customs Receipts

Provides monthly and annual historical records on all HMRC Tax & NIC receipts, and Tax Credit payments. Previously listed under 'Revenue-based Taxes and Benefits: Tax receipts and...

Payments Rejected by Customers' Banks

Customer level data containing details of payments rejected by customers' banks Location: GB wide data Time Period: 14 months Update Frequency: Daily Financial Information: Included Data: Customer...

HMRC Customer Experience Scores

Data on HMRC's Customer Experience Scores, measuring the customer experience that the tax system is simple and even-handed. See the "full description" link below to go to the page on the HMRC...

National Statistics Quality Review

A series of in-depth methodological reviews. NSQRs complement existing quality assurance practices, providing an additional tool to make sure ONS methods are - and remain - fit for...

Goldmine' Customer Relations database

Contact details of customers

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Keypoint Customer Surveys Application

Veterans Welffare Service customer surveys

Libraries review data

One-off Libraries review dataset from 2014/15, 2015/16 and 2016/17 for each library in Calderdale including visits, and building and running costs. You can also see selected Libraries datasets in...

Customer Data Management System

Customer names, addresses, services delivered, interactions etc.

Customer Details Government Mail

Customer details including collection/delivery addresses /contractual info

Customer Satisfaction - All

  Our Contact & Support centre regularly surveys customers to measure satisfaction with the telephone service received. Each survey period runs for 1 month and aims to record the...