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Comparing customer service quality

Comparing the quality of customer service. Based on Ofcom's annual research into customer satisfaction. Includes Reasons to Complain data and Complaints Handling data.

Personal Independence Payment

Personal Independence Payment was introduced in April 2013 and has started to replace Disability Living Allowance for disabled people aged 16 to 64. The information recorded includes Name, National...

Personal licence register

We publish the names of all individuals who hold, or have applied for, personal licences in Great Britain. We also publish the names of individuals whose licences have lapsed, been revoked,...

Register of personal information

Register of Personal Information held by individual MUs

Customer Relationship Management (CRM)

Lotus notes application holds customer info for HGV & PSV operators who already are/have expressed interest in Designated Premises or Authorised Testing Facilities. Allows tracking of...

Customer Access Points

List of customer access points, both face to face and electronic kiosks in Warwickshire includes location specified by latitude and longitude.

Overall Customer Centre Satisfaction (%) - CYC

Overall Customer Centre Satisfaction (%) - CYC. Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after...

Personal Incomes from tax records

Income earned and tax paid by economic activity. Breakdowns provided for those employed and self-employed. Source: HM Customs and Revenue Publisher: HM Customs and Revenue Geographies: Local...

Revenue-based Taxes and Benefits: Personal and stakeholder pensions by tax year

Provides general information on all HMRC taxes, including tax receipts, the number of taxpayers, personal tax credits, child benefit and estimates of the cost of tax expenditures and structural...

HM Revenue & Customs Receipts

Provides monthly and annual historical records on all HMRC Tax & NIC receipts, and Tax Credit payments. Previously listed under 'Revenue-based Taxes and Benefits: Tax receipts and...

HMRC Customer Experience Scores

Data on HMRC's Customer Experience Scores, measuring the customer experience that the tax system is simple and even-handed. See the "full description" link below to go to the page on the HMRC...

Goldmine' Customer Relations database

Contact details of customers

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Waste and Recycling Customer Satisfaction

Waste and Recycling Customer Satisfaction survey 2018/19 customer calls conducted quarterly

Keypoint Customer Surveys Application

Veterans Welffare Service customer surveys

Customer Data Management System

Customer names, addresses, services delivered, interactions etc.

Customer Details Government Mail

Customer details including collection/delivery addresses /contractual info

Personal well-being estimates

Estimates of personal well-being from the Annual Population Survey (APS) at district level on life satisfaction, feeling worthwhile, feeling happy and feeling anxious.

Numbers of authorised persons

Table showing number of persons authorised by each approved regulator at 1 April used to calculate regulators' shares of annual LSB levy. Data collected annually.

Customer relationship management

Personal information captured within the CRM system, relating to people contacting the Public Enquiries Team.