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Comparing customer service quality

Comparing the quality of customer service. Based on Ofcom's annual research into customer satisfaction. Includes Reasons to Complain data and Complaints Handling data.

Personal well-being estimates

Estimates of personal well-being from the Annual Population Survey (APS) at district level on life satisfaction, feeling worthwhile, feeling happy and feeling anxious.

Evaluation of apprenticeships survey 2012: learners

Survey of 5000 apprentices, or learners, undertaken in late 2011 looking at satisfaction, impact,and additionality. Relates to BIS research paper no. 76 on learners/apprentices.

Economic and social benefits of further education and skills: learning for those not in employment

Further eduction learners not in employment, their reasons for doing the course, their satisfaction with the course and what impact it had on economic and social outcomes.

Evaluation of apprenticeships survey 2012: employers

Survey of 4075 employers of apprentices, undertaken in late 2011 looking at satisfaction, impact,and training. Relates to BIS research paper no. 77 on employers of apprentices.

Talkabout Panel - Equalities Profile

Talkabout is York's citizens' panel. It is one of the ways people can influence what happens in York, through completing customer satisfaction questionnaires and taking part in consultations.

Quarterly bus statistics

Statistics presenting the latest quarterly data on passenger satisfaction, bus reliability and bus patronage in Great Britain. Source agency: Transport Designation: National Statistics Language:...

GP National Patient Survey

The GPPS collects information on patient access to and satisfaction with GP with services. Source agency: NHS England Designation: Official Statistics not designated as National...

Quarterly Bus Statistics, Great Britain

Bulletin presenting the latest quarterly data on passenger satisfaction, bus reliability and bus patronage in Great Britain. Source agency: Transport Designation: National Statistics Language:...

Bus and Light Rail Statistics, Great Britain

Bulletin presenting the latest quarterly data on passenger satisfaction, bus reliability and bus and light rail patronage in Great Britain. Source agency: Transport Designation: National...

Public Service Broadcasting Tracker

The public service broadcasting tracking research survey covers UK adults' attitudes towards public service broadcasting on television, their satisfaction with PSB provision, and the importance to...

Police report card data

Provides HMIC’s assessment of forces in four dimensions – local crime and policing; tackling the major threats, such as terrorism and murder; cost and value; and public confidence and...

AccessNI Customer Survey

Covers satisfaction levels with AccessNI's customer service, including Communication, the Customer Service Helpline and the website. Source agency: Finance and Personnel (Northern...

AccessNI Customer Survey

Covers satisfaction levels with AccessNI's customer service, including Communication, the Customer Service Helpline and the website. Source agency: Northern Ireland Statistics and Research...

Department of Finance and Personnel (Northern Ireland) Customer Survey

Covers satisfaction levels with the Department's customer service both overall and relating to specific themes, such as Communication. Source agency: Finance and Personnel (Northern...

Department of Finance and Personnel (Northern Ireland) Customer Survey

Covers satisfaction levels with the Department's customer service both overall and relating to specific themes, such as Communication. Source agency: Northern Ireland Statistics and Research...

Metropolitan Police Service - Recorded Crime: Force-Level Summaries & Associated Data

Raw data on crime supplied by the Metropolitan Police Service and the Mayors Office for Policing and Crime (MOPAC). Pan-London data includes: - Total Notifiable Offences - Total Victim-based crime...

Experience of Museums in Northern Ireland Findings from the Continuous Household Survey 2008/09 DCAL Research Findings

Frequency of visits to museums, how much respondents enjoyed last visit and overall satisfaction with museums provision in Northern Ireland Source agency: Culture, Arts and Leisure (Northern...

Regulator of Social Housing TSM Technical Requirements – Updated 15 March 2024

This document sets out the Tenant Satisfaction Measures (TSMs) data definitions and requirements of the Regulator of Social Housing that all registered providers must meet. These definitions were...

National Passenger Survey

The National Passenger Survey (NPS) is a national survey of rail passengers views of their rail journey. The survey covers passenger satisfaction with a range of station, train and other...