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NI Water AIR21 Customer Service 2 2020 2021

NI Water Annual Information Return 2020 2021 Table 5 Key Outputs Customer Service 2

NI Water AIR21 Customer Service 1 2020 2021

NI Water Annual Information Return 2020 2021 Table 4 Key Outputs Customer Service 1

Visual Tracking data, tern species, Imperial Dock Lock, Leith SPA (2009 to 2010)

This resource includes a series of spreadsheets which provide visual tracking data from Imperial Dock Lock, Leith Special Protection Area (SPA), for common terns. The data cover the breeding...

NIW OUTSTANDING REVENUE BREAKDOWN CUSTOMER SERVICES OPEX 2019 2020

NI Water Annual Information Return 2019 2020 Table 6A Bad Debt Outstanding Revenue and Breakdown of Customer Services Operating Expenditure (total)

Customers from abroad with no National Insurance Number

Record of customers from abroad who make a claim to Pension Credit but have no National Insurance Number . The information included is Name, Address, and Date of Birth. Personal information is...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Disability Services Customer System (Access to work)

Disability Services Customer System. Database of Access to Work applications. Access to Work is a Government programme to support disabled people in work whose health or disability affects the way...

Customer satisfaction on how we work to improve green spaces (%)

Customer satisfaction on how we work to improve green spaces (%) *This indicator is discontinued

Visual Tracking data, tern species, Isle of May (part of Forth Islands SPA) (2010)

This resource includes a series of spreadsheets which provide visual tracking data from the Isle of May which is part of the Forth Islands Special Protection Area (SPA), for Arctic and common...

Customer Service Quarterly KPI Underlying Data Q1 2014-15

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Commitee.

Visual Tracking data, tern species, Anglesey Terns / Morwenoliaid Ynys Môn SPA (2009 to 2010)

This resource includes a series of spreadsheets which provide visual tracking data from Anglesey Terns / Morwenoliaid Ynys Môn (previously Ynys Feurig, Cemlyn Bay and the Skerries) Special...

NI Water's AIR to NIAUR regarding Key Outputs Customer Service - 2

NI Water's Annual Information Return submission to NIAUR regarding Key Outputs Customer Service - 2

Customer satisfaction that the quality of streets/public places is improving (%)

Customer satisfaction that the quality of streets/public places is improving (%) *This indicator is discontinued

HM Revenue and Customs real time data page for energy consumption

Real time energy consumption data for the HM Revenue and Customs headquarter building. 100 Parliament Street, Whitehall.

Visual tracking data, Sandwich tern, Ythan Estuary, Sands of Forvie and Meikle Loch SPA (2011)

This resource includes a series of spreadsheets which provide visual tracking data from Ythan Estuary, Sands of Forvie and Meikle Loch Special Protection Area (SPA), for Sandwich terns. The data...

Workforce Management Information - HM Revenue & Customs

Data up to and including March 2026 reports separately on Workforce Management Information - HM Revenue & Customs and Valuation Office Agency (VOA) record, prior to the integration of VOA into...

% of customers who were satisfied with the overall level of service provided

% of customers who were satisfied with the overall level of service provided

Customer Service Quarterly KPI Underlying Data 2018-19

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data 2019-20

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...