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Customer Service Quarterly KPI Underlying Data 2019-20

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Passenger experience and service at airports

From December 2013, the CAA will have increased powers to collect data around passenge experience and service at airports. This unpublished dataset record is a placeholder for that data when it...

Patient experience of outpatient services (NHSOF 4.1)

Patient experience measured by scoring the results of a selection of questions from the National Outpatient Survey. Purpose This indicator aims to capture the experience of patients who have...

Viewers' experience of television reception

This document reports on research into the frequency of interference or disruption experienced by television broadcast viewers, across all platforms, as well as the types of disruption experienced...

Public experiences of and attitudes to air travel

Public experiences of and attitudes towards air travel, based on a module of questions included in the Office for National Statistics Opinions (Omnibus) Survey Source agency:...

Patient experience of hospital care (NHSOF 4b)

Patient experience measured by scoring the results of a selection of questions from the National Inpatient Survey looking at a range of elements of hospital care. Purpose This indicator aims to...

Workforce Management Information - HM Revenue & Customs and Valuation Office Agency

Monthly management information on staff numbers and paybill costs in Civil Service departments, their agencies and their executive NDPBs. For workforce numbers, both payroll and non-payroll...

Customer Information

Contains Approx 4000 records. Contains – Name, address, gender, medical history, and financial records. Coverage – GB and some international. Timeframes – the duration of the case with us and one...

Patient experience of GP services (NHSOF 4a.i)

This indicator measures the weighted percentage of people who report their overall experience of GP services as ‘fairly good’ or ‘very good’. Purpose This indicator aims to capture the experience...

Performance Dashboard Customer registrations for County Parish Holding allocations

This dashboard shows information about how the Customer registrations for County Parish Holding allocations service is currently performing. This is a "beta" service. The dashboard shows number...

Women’s experience of maternity services (NHSOF 4.5)

Patient experience of maternity services measured by scoring the results of a selection of questions from the National Maternity Services Survey. Purpose This indicator aims to capture the...

Patient experience of dental services (NHSOF 4a.iii)

This indicator measures the weighted percentage of people who report their overall experience of NHS dental services as ‘fairly good’ or ‘very good’. Purpose This indicator aims to capture the...

Patient experience of A&E services (NHSOF 4.3)

Patient experience measured by scoring the results of a selection of questions from the National Accident and Emergency (A&E) Department Survey. Purpose This indicator aims to capture the...

Parental experience of services for disabled children

Findings from a national sample survey of parents of disabled children. The primary purpose of the survey is to measure parental experience of services for disabled children, and provides the...

NI Water Bad Debt Outstanding Revenue & Breakdown of Customer Services Operating Expenditure 2019 2020

NI Water Annual Information Return - Bad Debt Outstanding Revenue & Breakdown of Customer Services Operating Expenditure 2019 2020

Customer Service Quarterly KPI Underlying Data Q2 2017-18

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q3 2017-18

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q4 2016-17

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q1 2015-16

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...

Customer Service Quarterly KPI Underlying Data Q2 2016-17

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised...