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Information Requests Received by Land & Property Services in 2017/2018

Number of Freedom of Information, Environmental Regulations & Data Protection Requests for Information 2017/2018

Information Requests Received by Land & Property Services in 2018/2019

Number of Freedom of Information, Environmental Regulations & Data Protection Requests for Information 2018/2019

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer satisfaction on how we work to improve green spaces (%)

Customer satisfaction on how we work to improve green spaces (%) *This indicator is discontinued

Disability Services Customer System (Access to work)

Disability Services Customer System. Database of Access to Work applications. Access to Work is a Government programme to support disabled people in work whose health or disability affects the way...

DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD)

DP (Data Protection Act) / SAR (Subject Access Request) - % In time - (YTD). The Freedom of Information Act 2000 (FOI) was intended to promote a culture of openness and accountability by giving...

DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)

DP (Data Protection Act) / SAR (Subject Access Request) - In time - (YTD)

DP (Data Protection Act) / SAR (Subject Access Request) - Out of time

DP (Data Protection Act) / SAR (Subject Access Request) - Out of time

DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time

DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time

DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)

DP (Data Protection Act) / SAR (Subject Access Request) - Total Received - (YTD)

Customer Service Quarterly KPI Underlying Data Q1 2014-15

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Commitee.

Spend over £25,000 in HM Revenue & Customs

The spreadsheets below set out monthly details of HMRC’s and Revenue and Customs Digital Technology Services Limited (RCDTS) spending with suppliers covering transactions over £25,000. RCDTS was...

NI Water's AIR to NIAUR regarding Key Outputs Customer Service - 2

NI Water's Annual Information Return submission to NIAUR regarding Key Outputs Customer Service - 2

Customer satisfaction that the quality of streets/public places is improving (%)

Customer satisfaction that the quality of streets/public places is improving (%) *This indicator is discontinued

HM Revenue and Customs real time data page for energy consumption

Real time energy consumption data for the HM Revenue and Customs headquarter building. 100 Parliament Street, Whitehall.

List of Registered Bodies - registration has been requested on to the Update Service

Data shows a list of Registered Bodies that have processed the applications for which registration has been requested on to the Update Service (from 17th June 2013). Procuded for an FOI request.

% of customers who were satisfied with the overall level of service provided

% of customers who were satisfied with the overall level of service provided

DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)

DP (Data Protection Act) / SAR (Subject Access Request) - Out of time - (YTD)

DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)

DP (Data Protection Act) / SAR (Subject Access Request) - % Out of time - (YTD)