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Income Support (IS)

Income Support (IS) Claimants - people aged over 16 working less than 16 a week and having less money coming in than the law says they need to live...

NIW CUSTOMER COMPLAINTS DATA FOR CCNI 2019 2020

NI Water Annual Information Return 2019 2020 Table 5A Key Outputs Customer Complaints Data for Consumer Council for Northern Ireland (total)

Footfall in Customer Centre - % served within target wait time

Footfall in Customer Centre - % served within target wait time

Additional student support release

Due to high levels of public interest in the processing of Higher Education Student Support applications by Student Finance England, the Student Loan Company, in conjunction with BIS analysts,...

Customs Handling of Import and Export Freight (CHIEF) declarations database

The Customs Handling of Import and Export Freight (CHIEF) system records the movement of goods by land, air and sea. It allows importers, exporters and freight forwarders to complete customs...

Investors in People Customer Relationship Management database

This dataset, which is updated daily, covers organisations at all stages of their Investors in People Journey (Lead, Working with, Accredited). It provides details of customers since Investors in...

NI Water Key Outputs Customer Service - 1 2019 2020

NI Water Annual Information Return - Key Outputs Customer Service - 1 2019 2020

NI Water Key Outputs Customer Service - 2 2019 2020

NI Water Annual Information Return - Key Outputs Customer Service - 2 2019 2020

NI Water's AIR submission to NIAUR regarding Customer Service

NI Water's Annual Information Return submission to NIAUR regarding Customer Service - 1

Commissioning Support Units

Commissioning Support Units (CSU) Contains: Ecsu.csv contains parent CSUs and Data Management and Integration Centres (DMIC). DMICs will collate commissioning intelligence pertaining to a...

Income Support (Northern Ireland)

Presents data from the Income Support (IS) Quarterly Statistical Enquiry, shows the key features of the IS population and how they compare with claimants in earlier periods, provides a summary of...

NI Water AIR21 Customer Service 2 2020 2021

NI Water Annual Information Return 2020 2021 Table 5 Key Outputs Customer Service 2

NI Water AIR21 Customer Service 1 2020 2021

NI Water Annual Information Return 2020 2021 Table 4 Key Outputs Customer Service 1

Community support organisations

A list of some of the community support organisations in Leeds.  We appreciate this is a fraction of what is actually going on so if you're not on here, please get in touch and we'll add...

Sensory Support Survey - Results

City of York Council conducted a survey so we could hear from people who use sensory support services, and those who might need to in the future (and their families and carers). We hoped this would...

NIW OUTSTANDING REVENUE BREAKDOWN CUSTOMER SERVICES OPEX 2019 2020

NI Water Annual Information Return 2019 2020 Table 6A Bad Debt Outstanding Revenue and Breakdown of Customer Services Operating Expenditure (total)

Customers from abroad with no National Insurance Number

Record of customers from abroad who make a claim to Pension Credit but have no National Insurance Number . The information included is Name, Address, and Date of Birth. Personal information is...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Employment Support Allowance (ESA)

Employment and Support Allowance (ESA) replaced Incapacity Benefit and Income Support paid on the grounds of incapacity for new claims from 27th October 2008. Statistics releases from 2008 to 2009...