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Footfall in Customer Centre - % served within target wait time

Footfall in Customer Centre - % served within target wait time

Customs Handling of Import and Export Freight (CHIEF) declarations database

The Customs Handling of Import and Export Freight (CHIEF) system records the movement of goods by land, air and sea. It allows importers, exporters and freight forwarders to complete customs...

Investors in People Customer Relationship Management database

This dataset, which is updated daily, covers organisations at all stages of their Investors in People Journey (Lead, Working with, Accredited). It provides details of customers since Investors in...

NI Water Key Outputs Customer Service - 1 2019 2020

NI Water Annual Information Return - Key Outputs Customer Service - 1 2019 2020

NI Water Key Outputs Customer Service - 2 2019 2020

NI Water Annual Information Return - Key Outputs Customer Service - 2 2019 2020

NI Water's AIR submission to NIAUR regarding Customer Service

NI Water's Annual Information Return submission to NIAUR regarding Customer Service - 1

Employment and Support Allowance

This publication looks at Incapacity Benefits conversions to Employment and Support Allowance. It specifically outlines the outcomes of Work Capability Assessments, Great...

NI Water AIR21 Customer Service 2 2020 2021

NI Water Annual Information Return 2020 2021 Table 5 Key Outputs Customer Service 2

NI Water AIR21 Customer Service 1 2020 2021

NI Water Annual Information Return 2020 2021 Table 4 Key Outputs Customer Service 1

Income Support (IS)

Income Support (IS) Claimants - people aged over 16 working less than 16 a week and having less money coming in than the law says they need to live...

Additional student support release

Due to high levels of public interest in the processing of Higher Education Student Support applications by Student Finance England, the Student Loan Company, in conjunction with BIS analysts,...

Customers from abroad with no National Insurance Number

Record of customers from abroad who make a claim to Pension Credit but have no National Insurance Number . The information included is Name, Address, and Date of Birth. Personal information is...

NIW OUTSTANDING REVENUE BREAKDOWN CUSTOMER SERVICES OPEX 2019 2020

NI Water Annual Information Return 2019 2020 Table 6A Bad Debt Outstanding Revenue and Breakdown of Customer Services Operating Expenditure (total)

Commissioning Support Units

Commissioning Support Units (CSU) Contains: Ecsu.csv contains parent CSUs and Data Management and Integration Centres (DMIC). DMICs will collate commissioning intelligence pertaining to a...

Income Support (Northern Ireland)

Presents data from the Income Support (IS) Quarterly Statistical Enquiry, shows the key features of the IS population and how they compare with claimants in earlier periods, provides a summary of...

Community support organisations

A list of some of the community support organisations in Leeds.  We appreciate this is a fraction of what is actually going on so if you're not on here, please get in touch and we'll add...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer satisfaction on how we work to improve green spaces (%)

Customer satisfaction on how we work to improve green spaces (%) *This indicator is discontinued

Sensory Support Survey - Results

City of York Council conducted a survey so we could hear from people who use sensory support services, and those who might need to in the future (and their families and carers). We hoped this would...