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Helpline database for Childcare Affordability Pilots (CAP09)

Information collected by the spoken for helpline taking customers' calls for the CAP09 pilots. Updated: quarterly. Data coverage: 2009/10

Helpline database for Childcare Affordability Pilots (CAP09)

Information collected by the Spoken for helpline taking customers' calls for the CAP09 pilots. Updated: quarterly. Data coverage: 2009/10

Call Recording System

Audio recording of customer calls made to the contact centre related to DSA services.

Energy Saving Advice Service (ESAS) - Customer Relationship Management (CRM) database

To log details of the customer call including, name and contact details of the customer, reason for call, advice provided and call outcome. This provides both management information to DECC and...

Lichfield District Council Call for Sites

The Call for Sites of Lichfield District Council. Captured as polygons against the Open Source Base Mapping. All data released is open source with all restricted data removed.

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls Answered - TOTAL

YCC Number of calls offered - Parking

YCC Number of calls offered - Parking

NYP Recorded ASB Calls for Service

NYP Recorded ASB Calls for Service

Structure Point

Feature which has a point geometry and represents a freestanding manmade construction that is not a building and is less than 4m square but is considered to be of sufficient interest to be...

Hampshire Customer Service Centre Call Statistics

The number of calls to Hampshire's Customer Service Centre

NYP Recorded ASB Calls for Service - Environmental

NYP Recorded ASB Calls for Service - Environmental *This indicator has been discontinued

Benefits % calls answered in 20 seconds - TOTAL

Benefits % calls answered in 20 seconds - TOTAL

YCC % Calls answered in 20 seconds - TOTAL

YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued

LPS Call Handling Stats

LPS Call Handling Stats 2018-2024

Cervical Screening Programme, England

This bulletin presents information about the NHS Cervical Screening Programme in England in 2010-11 and includes data about the call and re-call system, screening samples examined by pathology labs...

Wisdom Usage Reports

The Food Standards Agency uses a system called Wisdom for document and Record Management. Wisdom is the default system where official records should be added, managed and stored. We produce reports...

HEAT Help Desk database

Database containing all call records logged by ETHOS users.

% of external calls answered within 20 seconds - CYC

% of external calls answered within 20 seconds - CYC. This quarterly figure shows the council's speed of reaction by calculating the percentage of number of calls answered within 20 seconds out...

YCC & Benefits % Calls answered in 20 seconds - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

Calls for Service - Vegetation (includes weeds and overgrown hedges)

Calls for Service - Vegetation (includes weeds and overgrown hedges)