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Wisdom Usage Reports

The Food Standards Agency uses a system called Wisdom for document and Record Management. Wisdom is the default system where official records should be added, managed and stored. We produce reports...

HEAT Help Desk database

Database containing all call records logged by ETHOS users.

Energy Saving Advice Service

Data collected at call centre on complaints and referals and advice on energy efficiency.

Cervical screening programme

Information about the cervical screening programme in England including data about the call and re-call system, screening samples examined by pathology labs and referrals to coloposcopy and...

Number of external calls answered within 20 seconds - CYC

Number of external calls answered within 20 seconds - CYC *This indicator has been discontinued.

Tax avoidance schemes: accelerated payments

Those who use a disclosed avoidance scheme on this list may be required to pay an upfront payment of tax called an accelerated payment. HM Revenue & Customs (HMRC) gives an avoidance scheme...

Campaign for Youth Social Action

Hard Launch of decade now called -- data consists of a list of organisation grant recipients announced with grant values.

Public Sector Telephone Contact Centre Performance Data

Performance and cost data for publicly funded telephone call centres reporting through the Performance Management Framework (PMF) 2008 to 2010.

Planning casework database

Data related to the processing of planning applications and appeals that have been called-in and recovered for decision by the Secretary of State. The data is extracted from Planning Inspectorate...

Search and Rescue

Search and Rescue helicopter callouts. The system keeps details of all search and rescue call outs, the personnel involved and the details of casualties rescued. These casualties are generally...

AddressBase Islands

AddressBase® Islands delivers the detail for Northern Ireland, Isle of Man and the Channel Islands which you find in AddressBase Plus and AddressBase Premium. AddressBase Islands is available in...

National Careers Service satisfaction and progression survey

Data from a report that presents findings of a survey of National Careers Service (NCS) users. The research looked at customer satisfaction with the service and their progression after their...

TSP 10: UK Regular Forces Stationed Location

This publication is now called the Quarterly Location Statistics – UK Regular Armed Forces and Civilian Personnel and it will be released under its new name. Source agency: Defence Designation:...

Ambulance Quality Indicators System Indicators

Information on the quality of care delivered by ambulance services, including the response times of ambulance crews, and the re-contact and call abandonment rates of patients Source agency:...

Employers who fail to pay National Minimum or National Living Wage

Under a revised scheme announced on 11 February 2020, the naming of employers will resume. This process will call out businesses failing to pay their workers the National Minimum Wage and failing...

Survey Enquiry Line call logging system (CLOGGS)

All calls from public, or interviewers are recorded here and passed to other areas for resolution

Calls for Service - Vegetation (includes weeds and overgrown hedges) - (Rolling 12 months)

Calls for Service - Vegetation (includes weeds and overgrown hedges) - (Rolling 12 months)

Synthesis telephone system

Synthesis is used by the regulator to manage outbound telephone call campaigns. The system will contain names and contact details of individuals and organisations that are part of each outbound...

Proportion of new dwellings on previously developed land, by local authority

Proportion of new dwellings on previously-developed land. Previously-developed land, often called brownfield land, is land that was developed but is now vacant or derelict, and land currently in...

Density of new dwellings built, by local authority

Proportion of new dwellings on previously-developed land. Previously-developed land, often called brownfield land, is land that was developed but is now vacant or derelict, and land currently in...