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Call Quality System

The Call Quality System contains details of all phone calls that are made to and from the regulator's customer support teams. This information will include personal data about the call (e.g. phone...

Student Support application data

Students and their parents/carers complete applications for student support and submit them to the Learner Support Service (LSS). The completed applications/information submitted is assessed by the...

Government support

Government support to the rail industry Source agency: Office for Rail Regulation Designation: Official Statistics not designated as National Statistics Language: English Alternative title:...

No cold-calling zones

No cold-calling zones within the Bristol boundary.No cold-calling zones aim to deter uninvited doorstep traders from calling at houses within the zone.

Call Recording System

Audio recording of customer calls made to the contact centre related to DSA services.

Equality Advisory and Support Service - data relating to calls received

An external contact centre which helps individuals who feel they have been discriminated against or have a human rights issue. Applies the Equality Act to individual circumstances. The information...

Learner Support Funds

Learner Support Funds, additional monies available to support by exception.

Supporting People

Supporting People Quarterly Client Records and Outcomes Source agency: Communities and Local Government Designation: Official Statistics not designated as National Statistics Language:...

101 Call Handling

Data includes the number of 101 calls taken by each police force area, plus the response times, abandonment rates and explanation for these.

No Cold Calling Zones

A no cold calling zone is a designated area where the resident community declare they no longer wish to accept traders calling at their home without an appointment. The zone is designated via the...

Flexible Support Fund

The Flexible Support Fund forms part of the overall Jobcentre Plus Pre-Work Programme Offer and is used to fill gaps and add support where DWP provision, non contracted partner provision or adviser...

Income Support

Income Support (IS) is a means tested benefit payable for people under Pension Credit age, working less than 16 hours per week, have no or little income and no more than £16000 in savings. The data...

Calls for Service - Litter

Calls for Service - Litter *This indicator is discontinued

Calls for Service - Noise

Calls for Service - Noise *This indicator has been discontinued

Calls for Service - Cleansing

Calls for Service - Cleansing *This indicator has been discontinued

YCC % Calls Answered - TOTAL

YCC % Calls Answered - TOTAL *This indicator has been discontinued

Leeds support services

A dataset showing organisations which provide a support service. This dataset includes local and national organisations, their locations, contact details and the type of support they provide...

NHS Support Agencies

NHS Support Agencies and Shared Services Contains: NHS Support Agencies in England: including current organisations and data for organisations that have closed in the current or previous...

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls Answered - TOTAL

Employment and Support Allowance

This publication looks at Incapacity Benefits conversions to Employment and Support Allowance. It specifically outlines the outcomes of Work Capability Assessments, Great...