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UKBA percentage of complaints responded to within service standard

The number of complaints received about UK Border Agency staff and contractors (broken down into serious misconduct, minor misconduct and service complaints) and about the service the agency...

% of Comments responded to 'In Time'

% of Comments responded to 'In Time'

Percentage of MPs' letters responded to within service standard

The number of letters received by UK Visas & Immigration from Members of Parliament and the number and proportion that were completed within the service standards set by the Cabinet Office....

% of Compliments responded to 'In Time'

% of Compliments responded to 'In Time' *This indicator has been discontinued

% of Concerns responded to 'In Time'

% of Concerns responded to 'In Time' *This indicator has been discontinued

% of ST1 complaints responded to within 5 days

% of ST1 complaints responded to within 5 days A complaint is 'any expression of dissatisfaction, however made, from a member of the public about the level or nature of a council service, policy...

% of Adult Complaints responded to 'In Time'

% of Adult Complaints responded to 'In Time'

% of ICO cases responded to 'In Time'

% of ICO cases responded to 'In Time'

% of Child Complaints responded to 'In Time'

% of Child Complaints responded to 'In Time'

% of LGSCO cases responded to 'In Time'

% of LGSCO cases responded to 'In Time'

% of FOI reviews responded to 'In Time'

% of FOI reviews responded to 'In Time'

% of EIR reviews responded to 'In Time'

% of EIR reviews responded to 'In Time'

% of Housing Ombudsman cases responded to 'In Time'

% of Housing Ombudsman cases responded to 'In Time'

Number of FOI reviews responded to 'In Time'

Number of FOI reviews responded to 'In Time'

Number of EIR reviews responded to 'In Time'

Number of EIR reviews responded to 'In Time'

% of Requests for Information responded to 'In Time'

% of Requests for Information responded to 'In Time'

% of Rights of Individuals responded to 'In Time'

% of Rights of Individuals responded to 'In Time'

% of 4Cs Complaints responded to 'In Time'

% of 4Cs Complaints responded to 'In Time'

Number of ICO cases responded to 'In Time'

Number of ICO cases responded to 'In Time'

Number of Requests for Information responded to 'In Time'

Number of Requests for Information responded to 'In Time'