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% of external calls answered within 20 seconds - CYC

% of external calls answered within 20 seconds - CYC. This quarterly figure shows the council's speed of reaction by calculating the percentage of number of calls answered within 20 seconds out of...

Betting and Gaming Factsheet

The Betting and Gaming Factsheet provides information on betting and gaming duties and it contain historic series for the amount of duty collected, and the amount of betting and lottery stakes in...

London's exports estimates (2015)

GLA Economics estimates of London's exports by sector over time based on the UK level service exports from the Pink Book 2014, HM Revenue and Customs (HMRC) goods exports and GLA Economics...

HMRC Senior Officials' Meetings Data

This is a collection and collation page for an element of HMRC's Senior Officials Transparency publications published on GOV.UK. For permanent secretaries' meetings data prior to 2024, go to...

Personal Income Analyses: Other analyses, regional

Provides estimates for regional, administrative and political geographical areas plus measures of precision for those estimates. The estimates are for individuals liable to UK income tax and their...

Taxable Benefits in Kind and Expense Payments

Information about the taxable benefits in kind paid by employers, including the number of recipients, the taxable value of the benefits and tax and NIC liabilities on them. Previously listed under...

Controlled Parking Zones

Controlled Parking Zones for the London Borough of Hounslow. Controlled Parking Zones (CPZs) are areas in which a consultation has defined a boundary for parking controls. A traffic management...

National Archives - Calls to the Contact Centre

The Contact Centre is the First Point of Contact (FPoC) for all general enquiries, for the public and members of staff by telephone. It provides information on records and services alike, and...

Basic Skills

Includes information on individuals who engage (via Jobcentre intervention) in any part of the basic skills process. The dataset is used to evaluate client literacy and numeracy levels. The data...

Corporate Complaints - Corrective action at Stage 3 2014

Log detailing corrective action required for all complaints at Stage 3 of the process in 2014. Stage 3 is the final stage of escalation for complaints. All such complaints response will are...

WFD Cycle 2 TraC invertebrates classification

This dataset is a subset of "WFD Classification Status Cycle 2" and contains classification data for benthic invertebrates in transitional and coastal waters. Benthic invertebrates are small...

WFD Cycle 2 ecological water body classification

Ecological status classifications can be composed of up to five different assessments: 1. An assessment of status indicated by a biological quality element such as fish, invertebrates or algae. 2....

Request for information (requisition) data

This dataset shows: * the 500 customers that send the most applications to us * the number and type of applications we receive and complete * how many requests for information we send to...

OS Linked Identifiers API

The OS Linked Identifiers API allows you to access the valuable relationships between properties, streets and OS MasterMap identifiers (TOIDs). Benefit from the valuable relationship found in OS...

Income Tax Receipts

This publication contains income tax receipts broken down according to the way in which tax is collected (through Pay As You Earn, Self Assessment etc), income tax repayments and tax credit figures...

Inheritance Tax: Other analyses

Provides information on Inheritance Tax (IHT) liabilities, which types of estates pay Inheritance Tax, the use of tax reliefs and the assets left on death by these estates, their size and location,...

UKBA percentage of complaints responded to within service standard

The number of complaints received about UK Border Agency staff and contractors (broken down into serious misconduct, minor misconduct and service complaints) and about the service the agency...

Call Quality System

The Call Quality System contains details of all phone calls that are made to and from the regulator's customer support teams. This information will include personal data about the call (e.g. phone...

NI 116 Proportion of children in poverty

Proportion of dependent children in a Local Authority who live in households whose equivalised income is below 60% of the contemporary national median. Source: Department for Work and Pensions...

Travel Data - Transparency Agenda and FOI Request

The Government Procurement Service (GPS) is in receipt of a request under the Freedom of Information Act to release the following data: Flight bookings made by GPS customers through the various...