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Hodgkin's Expert Advice Tool (HEAT)

System which records call logs, hardware inventory and internal customer contact profiles

Project and Programme Documentation

FCO(S) - Various Project and Programme Documentation, Management Information and Customer Information

International Trade

Administrative datasets on Customs Duties, other taxes due and administer International Trade

HMRC business appointment rules advice

All outside appointments or employment taken up by former HMRC staff at senior civil service levels SCS1 and SCS2. This page provides information about outside appointments or employment taken up...

HMRC Powers, Deterrents and Safeguards report

Forum to Oversee the Implementation of new HMRC Powers, Deterrents and Safeguards: annual reports The Review of HM Revenue & Customs (HMRC) Powers, Deterrents and Safeguards ran from 2005 to...

Data Losses

The number of incidents and customers affected by losses of data. Updated: monthly.

BFM (Butter For manufacture)

Scheme files - incl customer/ payment/inspection/irregularity/correspondence data for BFM scheme administration

Universal Credit Household Survey

A quantitative survey for 5529 customers concerning their attitudes to work and benefits.

Evaluation of National Careers Service partnership delivery

Data from a customer survey that was carried out during the evaluation. The survey was a sample of 100 National Careers Service customers and is not a representative sample. The data was for an...

Call Recording System

Audio recording of customer calls made to the contact centre related to DSA services.

AFCC Footfall Figures 11-14

Footfall of training carried out both for the DA and other customes and stakeholders

Laboratory Information Management System (LIMS) system

Management of sample, test and customer data including full audit trail of laboratory activities

AFCC Footfall Figures 11-13

Footfall of training carried out both for the DA and other customes and stakeholders

AFCC Footfall Figures 11-12

Footfall of training carried out both for the DA and other customes and stakeholders

HSE website annual survey

Online customer satisfaction surveys of HSE’s website visitors have been conducted in 2010, 2011 and 2013, by a HSE appointed supplier; the research company Join the Dots. Survey results are...

Translation and interpretation services: costs

Cost data for the provision of language translation and interpretation to help customers.

HMRC Air Travel

A spreadsheet containing details of air travel by HM Revenue & Customs during 2011 to 2012.

Stakeholder management and mailing lists

Lists of customers and stakeholders that are communicated to by the Procurement Policy & Capability Team

Employment and Support Allowance database

Employment and Support Allowance (ESA) Database contains details of customers claiming ESA, an integrated contributory and income-related allowance for customers claiming benefit on the grounds of...

Winter fuel payments data

The Winter Fuel Payment is an annual tax-free payment made to eligible people to help towards their winter heating costs and is paid automatically between November and December each year. This data...