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NI Water AIR21 Customer Service 1 2020 2021

NI Water Annual Information Return 2020 2021 Table 4 Key Outputs Customer Service 1

Student Support application data

Students and their parents/carers complete applications for student support and submit them to the Learner Support Service (LSS). The completed applications/information submitted is assessed by the...

NIW OUTSTANDING REVENUE BREAKDOWN CUSTOMER SERVICES OPEX 2019 2020

NI Water Annual Information Return 2019 2020 Table 6A Bad Debt Outstanding Revenue and Breakdown of Customer Services Operating Expenditure (total)

Customers from abroad with no National Insurance Number

Record of customers from abroad who make a claim to Pension Credit but have no National Insurance Number . The information included is Name, Address, and Date of Birth. Personal information is...

Employment and Support Allowance

This publication looks at Incapacity Benefits conversions to Employment and Support Allowance. It specifically outlines the outcomes of Work Capability Assessments, Great...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Income Support (IS)

Income Support (IS) Claimants - people aged over 16 working less than 16 a week and having less money coming in than the law says they need to live...

Customer satisfaction on how we work to improve green spaces (%)

Customer satisfaction on how we work to improve green spaces (%) *This indicator is discontinued

Additional student support release

Due to high levels of public interest in the processing of Higher Education Student Support applications by Student Finance England, the Student Loan Company, in conjunction with BIS analysts,...

Income Support (Northern Ireland)

Presents data from the Income Support (IS) Quarterly Statistical Enquiry, shows the key features of the IS population and how they compare with claimants in earlier periods, provides a summary of...

Commissioning Support Units

Commissioning Support Units (CSU) Contains: Ecsu.csv contains parent CSUs and Data Management and Integration Centres (DMIC). DMICs will collate commissioning intelligence pertaining to a...

Community support organisations

A list of some of the community support organisations in Leeds.  We appreciate this is a fraction of what is actually going on so if you're not on here, please get in touch and we'll add...

Customer Service Quarterly KPI Underlying Data Q1 2014-15

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Commitee.

Sensory Support Survey - Results

City of York Council conducted a survey so we could hear from people who use sensory support services, and those who might need to in the future (and their families and carers). We hoped this would...

NI Water's AIR to NIAUR regarding Key Outputs Customer Service - 2

NI Water's Annual Information Return submission to NIAUR regarding Key Outputs Customer Service - 2

Customer satisfaction that the quality of streets/public places is improving (%)

Customer satisfaction that the quality of streets/public places is improving (%) *This indicator is discontinued

HM Revenue and Customs real time data page for energy consumption

Real time energy consumption data for the HM Revenue and Customs headquarter building. 100 Parliament Street, Whitehall.

Employment Support Allowance (ESA)

Employment and Support Allowance (ESA) replaced Incapacity Benefit and Income Support paid on the grounds of incapacity for new claims from 27th October 2008. Statistics releases from 2008 to 2009...

Higher Education Student Support, Scotland

Amount of loans, grants and fees paid for Scottish and European Union students, and the number supported. Source agency: Scottish Government Designation: National Statistics Language:...