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Footfall in Customer Centre - % served within target wait time

Footfall in Customer Centre - % served within target wait time

Investors in People Customer Relationship Management database

This dataset, which is updated daily, covers organisations at all stages of their Investors in People Journey (Lead, Working with, Accredited). It provides details of customers since Investors in...

NI Water's AIR submission to NIAUR regarding Customer Service

NI Water's Annual Information Return submission to NIAUR regarding Customer Service - 1

NI Water Key Outputs Customer Service - 1 2019 2020

NI Water Annual Information Return - Key Outputs Customer Service - 1 2019 2020

NI Water Key Outputs Customer Service - 2 2019 2020

NI Water Annual Information Return - Key Outputs Customer Service - 2 2019 2020

Customer and Support Group (CSG) contract

The London Borough of Barnet has entered into 2 major new contracts that will save the Barnet taxpayer over £165m over 10 years, and deliver a wide range of service improvements to Barnet...

NI Water AIR21 Customer Service 2 2020 2021

NI Water Annual Information Return 2020 2021 Table 5 Key Outputs Customer Service 2

NI Water AIR21 Customer Service 1 2020 2021

NI Water Annual Information Return 2020 2021 Table 4 Key Outputs Customer Service 1

% of alcohol users in treatment who successfully completed drug treatment (without representation within 6 months)

% of alcohol users in treatment who successfully completed drug treatment (without representation within 6 months)

% of opiate users in treatment who successfully completed drug treatment (without representation within 6 months)

% of opiate users in treatment who successfully completed drug treatment (without representation within 6 months)

NIW OUTSTANDING REVENUE BREAKDOWN CUSTOMER SERVICES OPEX 2019 2020

NI Water Annual Information Return 2019 2020 Table 6A Bad Debt Outstanding Revenue and Breakdown of Customer Services Operating Expenditure (total)

Customers from abroad with no National Insurance Number

Record of customers from abroad who make a claim to Pension Credit but have no National Insurance Number . The information included is Name, Address, and Date of Birth. Personal information is...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Customer Contact Centre Performance

  Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The...

Disability Services Customer System (Access to work)

Disability Services Customer System. Database of Access to Work applications. Access to Work is a Government programme to support disabled people in work whose health or disability affects the way...

The Isle of May long-term study (IMLOTS) seabird annual breeding success 1982-2021

[THIS DATASET HAS BEEN WITHDRAWN]. This dataset contains calculated breeding success rates for six seabird species from representative colonies on the Isle of May, off the East coast of Scotland....

Customer satisfaction on how we work to improve green spaces (%)

Customer satisfaction on how we work to improve green spaces (%) *This indicator is discontinued

% of non-opiate users in treatment who successfully completed drug treatment (without representation within 6 months)

% of non-opiate users in treatment who successfully completed drug treatment (without representation within 6 months)

Customer Service Quarterly KPI Underlying Data Q1 2014-15

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Commitee.

The Isle of May long-term study (IMLOTS) seabird annual breeding success 1982-2024

This dataset contains calculated breeding success rates for six seabird species from representative colonies on the Isle of May, off the East coast of Scotland. Annual breeding success has been...