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% of Adult Complaints responded to 'In Time'

% of Adult Complaints responded to 'In Time'

% of ICO cases responded to 'In Time'

% of ICO cases responded to 'In Time'

% of Child Complaints responded to 'In Time'

% of Child Complaints responded to 'In Time'

% of LGSCO cases responded to 'In Time'

% of LGSCO cases responded to 'In Time'

% of FOI reviews responded to 'In Time'

% of FOI reviews responded to 'In Time'

% of EIR reviews responded to 'In Time'

% of EIR reviews responded to 'In Time'

% of Housing Ombudsman cases responded to 'In Time'

% of Housing Ombudsman cases responded to 'In Time'

Number of FOI reviews responded to 'In Time'

Number of FOI reviews responded to 'In Time'

Number of EIR reviews responded to 'In Time'

Number of EIR reviews responded to 'In Time'

% of Requests for Information responded to 'In Time'

% of Requests for Information responded to 'In Time'

% of Rights of Individuals responded to 'In Time'

% of Rights of Individuals responded to 'In Time'

% of 4Cs Complaints responded to 'In Time'

% of 4Cs Complaints responded to 'In Time'

Number of ICO cases responded to 'In Time'

Number of ICO cases responded to 'In Time'

Number of Requests for Information responded to 'In Time'

Number of Requests for Information responded to 'In Time'

% of Grade 1 4Cs Complaints responded to 'In Time'

% of Grade 1 4Cs Complaints responded to 'In Time'

Number of Rights of Individuals requests responded to 'In Time'

Number of Rights of Individuals requests responded to 'In Time'

Respond Correspondence

Record of customer contact with Customer Enquiry Unit and other DSA branches excluding Chief Executive's Office.

Respond Database

Archive of details of non-official correspondence.

Respond - Independent Case Examiner Complaints Database

Database containing details of clients who have made formal complaints about DWP Agencies and some private sector providers contracted by DWP to deliver services. Information recorded includes:...

UK Visas & Immigration Customer Service Standards

This record contains data on the performance against service standards in relation to: performance against service standards in relation to replies to MP letters; outstanding out of service...