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Number of people who we help to pay their bill

AMP6 Performance commitments

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Customer help schemes Apr18-Mar19 Taken up Duplicates to deduct Received trust award & on Resolve scheme Resolve, Trust & watersupport Fresh Start & Water sure Fresh Start & converted to DMO On watersupport & Fresh Start On Resolve scheme & Fresh Start Received trust award & converted to DMO On Resolve scheme & converted to DMO On watersupport & converted to DMO Resolve Received trust award & on watersure tariff Received trust award & water support & DMO On Resolve scheme & on watersupport Received trust award & on watersupport tariff Reportable number Forecast Variance
Resolve Scheme 4,830 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 4,830 5,000 -170
Community Trust 2,213 6 3 2 1 0 0 0 0 0 0 0 0 0 0 0 2,207 2,102 105
Debt settlements 96 3 3 0 0 0 0 0 0 0 0 0 0 0 0 0 93 0 93
Watersure 7,036 112 0 0 0 0 0 0 0 0 0 57 53 2 0 0 6,924 6,383 541

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