This publication provides performance data for digital services delivered by the Department for Business, Innovation, Science and Trade (BIST). The published data includes, where available:
- Users and sessions
- Transactions
- Completion rates
- User satisfaction and feedback responses
The data is intended to support understanding of how individual digital services are being used and how their performance changes over time. The indicators are derived from a combination of Google Analytics 4 and service operational systems.
As services have different purposes, users and measurement approaches, the indicators should primarily be used to understand trends within individual services over time. They should not be used to compare performance between services without considering the accompanying definitions and methodology on GOV.UK.
