Bus Passenger Satisfaction Survey

Published by:
Transport Focus
Last updated:
10 August 2015
Topic:
Transport
Licence:
Open Government Licence

Summary

The report contains the annual results for the Bus Passenger Satisfaction Survey. The survey asks passengers to rate their satisfaction with several aspects of the bus journey they have just undertaken including the bus stop environment, 'on the bus' factors, and their overall satisfaction.

The Bus Passenger Satisfaction Survey (BPSS) has been in existence since April 2000, following the announcement by Government at the bus summit in November 1999 that it would carry out regular surveys to monitor user perceptions of local bus services. In April 2010 Passenger Focus (now known as Transport Focus) assumed responsibility from the Department for Transport for the survey.

Source agency: Passenger Focus Designation: National Statistics Language: English Alternative title: Bus Passenger Satisfaction Survey - Annual Results

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Link to the data Format File added Data preview
2014 Autumn PDF 10 August 2015 Not available
2013 Autumn PDF 10 August 2015 Not available
2012 Autumn PDF 10 August 2015 Not available
2011 Autumn PDF 10 August 2015 Not available
2010/2011 regression analysis PDF 11 February 2014 Not available
2010/2011 Q4 fieldwork quality report (archived) PDF 11 February 2014 Not available
2010/2011 Q4 PDF 11 February 2014 Not available
2010/2011 and Q1 2011 (archived) PDF 11 February 2014 Not available

Supporting documents

Link to the document Format Date added
BPSS home page (archived TF) HTML 10 August 2015
BPSS home page HTML 10 August 2015

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