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Formal Complaints about the Food Standards Agency 2019

Formal Complaints about the Food Standards Agency

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ComplainantCategory Stage ComplaintDetails DateComplaintReceived DateAcknowledged OriginalDueDateForResponse DateFinalResponseSent FormalNotificationOfInvestigationByThePHSO FormalNotificationOfOutcomeByThePHSO Outcome Workingdaystakentorespond Improvementsmadeasaresultofcomplaint
Other 1 Language used in correspondence from the FSA 2019-02-19 2019-04-16 2019-02-26 Not upheld 5
Member of public 1 Lack of action by the FSA in relation to the illegal sale of a product 2019-02-19 2019-02-22 2019-04-16 2019-04-18 Partially upheld 42 adjustments were already made to how FSA manage equivalent cases
Other 1 FSA Communications and actions relating to an animal slaughter at an abbattoir 2019-03-19 2019-03-28 2019-05-17 2019-05-24 Partially upheld 45
Member of public 2 FSA response at stage 1 of the complaint process and failure to take action against the relevant FSA staff 2019-04-29 2019-04-30 2019-06-26 2019-06-12 Not upheld 29

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