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Formal Complaints about the Food Standards Agency 2020

Formal Complaints about the Food Standards Agency

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ComplainantCategory Stage ComplaintDetails DateComplaintReceived DateAcknowledged OriginalDueDateForResponse DateFinalResponseSent FormalNotificationOfInvestigationByThePHSO FormalNotificationOfOutcomeByThePHSO Outcome Workingdaystakentorespond Improvementsmadeasaresultofcomplaint
Food Business Operator 1 Inconsistent advice given to Food Business Operator 27/01/2020 30/01/2020 24/02/2020 21/02/2020 Partially Upheld 19 Feedback given to senior management team and focus on clearer communication moving forward
Food Business Operator 1 Alleged threat towards member of Food Business Operator staff 06/05/2020 18/05/2020 05/06/2020 05/06/2020 Upheld 20 Apology provided and appropriate HR action considered
Food Business Operator 1 Length of time taken to provide response to a letter 29/06/2020 27/07/2020 29/07/2020 Partially Upheld 22 Procedures in place to review tracking of communications received
Food Business Operator 1 Disagree with approvals process and advice from FSA/APHA/Local Authorities 22/06/2020 11/08/2020 20/07/2020 20/10/2020 Not Upheld 86 FSA website to be updated to accurately reflect the position. Guidance to be published

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