Complaint appeals January 2009 - September 2014

Published by:
Transport Focus
Last updated:
03 November 2014
Topic:
Transport
Licence:
Open Data Commons Open Database License (ODbL)

Summary

This data concerns complaint appeals resolved by Passenger Focus.

If a passenger is unhappy with the outcome of a complaint they have made to a train company, or believe the train company handled their complaint inappropriately, they can ask us to pursue it further on their behalf. We call this a complaint appeal.

The number and important dates for complaint appeals are shown in the CASES datasheets and there are separate COMMENTS datasheets for each period containing more information about the reasons (known as 'comments') that complaint appeals were made. A data licensing and explanatory notes document is also supplied, which provides guidance on how to interpret and use the data.

More detail can be found here: http://data.passengerfocus.org.uk/download_data/

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Data links

Link to the data Format File added Data preview
Complaint Appeals COMMENTS July - September 2014 CSV 03 November 2014 Preview
Complaint Appeals CASES July - September 2014 CSV 03 November 2014 Preview
Complaint Appeals COMMENTS April - June 2014 CSV 27 August 2014 Preview
Complaint Appeals CASES April - June 2014 CSV 27 August 2014 Preview
Complaint appeals COMMENTS October - December 2013 CSV 22 April 2014 Preview
Complaint appeals COMMENTS July-September 2013 CSV 22 April 2014 Preview
Complaint appeals COMMENTS April-June 2013 CSV 22 April 2014 Preview
Complaint appeals COMMENTS January-March 2013 CSV 22 April 2014 Preview
Complaint appeals CASES 2012 CSV 22 April 2014 Preview
Complaint appeals COMMENTS 2011 CSV 22 April 2014 Preview
Complaint appeals COMMENTS 2010 CSV 22 April 2014 Preview
Complaint appeals CASES 2009 CSV 22 April 2014 Preview
Complaint appeals COMMENTS January - March 2014 CSV 22 April 2014 Preview
Complaint appeals CASES January - March 2014 CSV 22 April 2014 Preview
Complaint appeals CASES October - December 2013 CSV 22 April 2014 Preview
Complaint appeals COMMENTS 2009 CSV 01 November 2013 Preview
Complaint appeals CASES 2010 CSV 01 November 2013 Preview
Complaint appeals CASES 2011 CSV 01 November 2013 Preview
Complaint appeals Comments 2012 CSV 01 November 2013 Preview
Complaint appeals CASES January-March 2013 CSV 01 November 2013 Preview
Complaint appeals CASES April-June 2013 CSV 01 November 2013 Preview
Complaint appeals CASES July-September 2013 CSV 31 October 2013 Preview

Supporting documents

Link to the document Format Date added
January-December 2009 Complaint Appeals - data licensing and explanatory notes TXT 01 November 2013
January-December 2010 Complaint Appeals - data licensing and explanatory notes TXT 01 November 2013
January-December 2011 Complaint Appeals - data licensing and explanatory notes TXT 01 November 2013
January-December 2012 Complaint Appeals - data licensing and explanatory notes TXT 01 November 2013
January-March 2013 Complaint Appeals - data licensing and explanatory notes TXT 01 November 2013
July-September 2013 Complaint Appeals - data licensing and explanatory notes TXT 31 October 2013
April-June 2013 Complaint Appeals - data licensing and explanatory notes TXT 01 November 2013
October - December 2013 Complaint Appeals - data licensing and explanatory notes TXT 22 April 2014
January - March 2014 Complaint Appeals - data licensing and explanatory notes TXT 22 April 2014
April - June 2014 Complaint Appeals - data licensing and explanatory notes TXT 27 August 2014
July - September 2014 Complaint Appeals - data licensing and explanatory notes TXT 03 November 2014
Download our data homepage HTML 22 April 2014

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