Complaint appeals January 2009 - September 2014

• Published by: Transport Focus
• Last updated: 03 November 2014
• Topic: Transport
• Licence: Open Data Commons Open Database License (ODbL)

Summary

This data concerns complaint appeals resolved by Passenger Focus.

If a passenger is unhappy with the outcome of a complaint they have made to a train company, or believe the train company handled their complaint inappropriately, they can ask us to pursue it further on their behalf. We call this a complaint appeal.

The number and important dates for complaint appeals are shown in the CASES datasheets and there are separate COMMENTS datasheets for each period containing more information about the reasons (known as 'comments') that complaint appeals were made. A data licensing and explanatory notes document is also supplied, which provides guidance on how to interpret and use the data.

More detail can be found here: http://data.passengerfocus.org.uk/download_data/

More from this publisher

All datasets from Transport Focus

Related datasets

• Complaints about how Passenger Focus resolved a complaint appeal January 2009 - July 2014
• HMRC reviews and appeals
• Complaints - received 2014-15
• Complaints - received 2015-16

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Data links

Link to the data	Format	File added	Data preview
July - September 2014 Complaint Appeals - data licensing and explanatory notes	TXT	03 November 2014	Not available
Complaint Appeals COMMENTS July - September 2014	CSV	03 November 2014	Preview
Complaint Appeals CASES July - September 2014	CSV	03 November 2014	Preview
Complaint Appeals COMMENTS April - June 2014	CSV	27 August 2014	Preview
Complaint Appeals CASES April - June 2014	CSV	27 August 2014	Preview
April - June 2014 Complaint Appeals - data licensing and explanatory notes	TXT	27 August 2014	Not available
Download our data homepage	HTML	22 April 2014	Not available
January - March 2014 Complaint Appeals - data licensing and explanatory notes	TXT	22 April 2014	Not available
October - December 2013 Complaint Appeals - data licensing and explanatory notes	TXT	22 April 2014	Not available
Complaint appeals COMMENTS October - December 2013	CSV	22 April 2014	Preview
Complaint appeals COMMENTS July-September 2013	CSV	22 April 2014	Preview
Complaint appeals COMMENTS April-June 2013	CSV	22 April 2014	Preview
Complaint appeals COMMENTS January-March 2013	CSV	22 April 2014	Preview
Complaint appeals CASES 2012	CSV	22 April 2014	Preview
Complaint appeals COMMENTS 2011	CSV	22 April 2014	Preview
Complaint appeals COMMENTS 2010	CSV	22 April 2014	Preview
Complaint appeals CASES 2009	CSV	22 April 2014	Preview
Complaint appeals COMMENTS January - March 2014	CSV	22 April 2014	Preview
Complaint appeals CASES January - March 2014	CSV	22 April 2014	Preview
Complaint appeals CASES October - December 2013	CSV	22 April 2014	Preview
January-December 2009 Complaint Appeals - data licensing and explanatory notes	TXT	01 November 2013	Not available
Complaint appeals COMMENTS 2009	CSV	01 November 2013	Preview
Complaint appeals CASES 2010	CSV	01 November 2013	Preview
January-December 2010 Complaint Appeals - data licensing and explanatory notes	TXT	01 November 2013	Not available
January-December 2011 Complaint Appeals - data licensing and explanatory notes	TXT	01 November 2013	Not available
Complaint appeals CASES 2011	CSV	01 November 2013	Preview
January-December 2012 Complaint Appeals - data licensing and explanatory notes	TXT	01 November 2013	Not available
Complaint appeals Comments 2012	CSV	01 November 2013	Preview
April-June 2013 Complaint Appeals - data licensing and explanatory notes	TXT	01 November 2013	Not available
January-March 2013 Complaint Appeals - data licensing and explanatory notes	TXT	01 November 2013	Not available
Complaint appeals CASES January-March 2013	CSV	01 November 2013	Preview
Complaint appeals CASES April-June 2013	CSV	01 November 2013	Preview
Complaint appeals CASES July-September 2013	CSV	31 October 2013	Preview
July-September 2013 Complaint Appeals - data licensing and explanatory notes	TXT	31 October 2013	Not available

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