FCA firm complaints data 2020 H1 (1 January to 30 June 2020)

• Published by: Financial Conduct Authority (FCA)
• Last updated: 15 December 2020
• Topic: Business and economy
• Licence: Open Government Licence

Summary

Financial firms provide data to the FCA every six months about the complaints they have received, what these were about and how they dealt with them. The FCA collects and publishes data at both an aggregate (market level) and firm specific, although only publishes firm specific data for firms reporting 500 or more complaints in a six month reporting period, or 1,000 or more complaints in an annual reporting period.

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Data links

Link to the data	Format	File added	Data preview
Complaints data	HTML	15 December 2020	Not available
Firm specific complaints data	HTML	15 December 2020	Not available
Download firm specific complaints data 2020 H1	XLSX	15 December 2020	Not available
Download the aggregate complaints data 2020 H1	XLSX	15 December 2020	Not available

Supporting documents

Link to the document	Format	Date added
Aggregate complaints data: 2020 H1	HTML	15 December 2020

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