The Social Housing (Regulation) Act 2023 established the requirement for all social housing providers to report annually against 22 standard measures called Tenant Satisfaction Measures (TSMs) with the aim of improving standards of social housing across the UK and to:
• Enhance transparency by providing tenants with clear, accessible information about their landlord’s performance
• Ensure accountability by holding landlords to account for service quality and compliance with consumer standards
• Improve services by using data to identify areas for improvement and enhance the overall quality of housing services
Of the 22 measures:
• 12 are collected from tenant perception surveys using a sample of tenants
• 10 are collected using management information
The Regulator of Social Housing requires that all housing providers publish their performance data. This slide deck shares the results for Camden Council in its role as a social housing landlord. The information provided complies with this requirement.
