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Customer Contacts 23-24

Customer Contact

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Services CMBC telephone Customer First Inbound calls Customer First service requests Customer First in person enquiries Unique web visits E-forms Live Chat agent Live Chat Digital Assistant Emails received Facebook messages responded to Twitter messages responded to Overall total by any contact method Total for SR's and eforms Total excluding SR's and eforms Total for CF, F2F, Eforms, Email and Chat Customer First (phonecalls and SRs) F2F Digital Access Web inc Eforms
Community Safety 0 0 103 5 6,859 0 438 0 1,248 0 0 8,653 103 8,550 1,691 103 5 1,686 6,859
Building Control 0 0 22 0 23,516 100 131 0 50 0 0 23,819 122 23,697 281 22 0 181 23,616
Markets 0 0 0 0 33,744 0 0 0 33 0 0 33,777 0 33,777 33 0 0 33 33,744
Waste 0 16,566 8,331 513 1,260,079 46,248 1,006 4,509 6,579 42 196 1,344,069 54,579 1,289,490 75,421 24,897 513 12,332 1,306,327

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