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Improving Public Engagement Jan 2016

Improving Public Engagement Survey January 2016

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RespondentID	CollectorID	StartDate	EndDate	How do you access council services? Online	How do you access council services? Telephone	How do you access council services? Email	How do you access council services? By post	How do you access council services? In person	If you do not access council services online, what stops you from doing this?	If you access services online what do you do? Look for information/advice	If you access services online what do you do? Watch webcasts	If you access services online what do you do? Report issues (e.g. street lights, pot holes, bins)	If you access services online what do you do? Pay for services	If you access services online what do you do? Request services	If you access services online what do you do? Send comments or complaints	If you access services online what do you do? Other	Is it important to you to continue to be able to do this?	What do you use to access online services? PC at home	What do you use to access online services? PC at work	What do you use to access online services? Shared PC in a public area e.g. local library or West Offices	What do you use to access online services? Tablet	What do you use to access online services? Mobile phone	What could we do that would encourage you to access more council services online?	Did you know our website was re-launched in May this year?	Do you like the new version of the website?	Do you like the new version of the website? (reason for your answer)	If you could improve one thing about our website, what would it be?	Would it help you to be able to track your requests, reports and payments via our website?	Your age	Do you consider yourself disabled?	Your gender	Do you identify yourself as Trans?	What is your relationship status?	Please indicate your ethnic background:	Please indicate your religion or belief:	Please indicate your religion or belief: Other	Please indicate your sexual orientation:	Are you a carer? (A carer is defined as someone who "looks after family, partner or friends in need of help because they are ill, frail or have a disability" and that the help they provide is unpaid (except for Carers Allowance). Excluding childcare/family responsibility.)	Are you currently pregnant or been pregnant in the last 12 months?	Have you taken maternity leave within the past 12 months?	Ward	BME
4242866859	74564946	10/07/2015	10/13/2015	Online
4243217207	74564946	10/07/2015	10/07/2015	Online		Email				Look for information/advice							Yes	PC at home	PC at work				Deduction in charges for online	Yes	No	Messy, hard to find things, not easy to use	Make the front page simpler	No	Prefer no to say	Prefer not to say	Prefer not to say	Prefer not to say	Prefer not to say	Prefer not to say	Prefer no to say		Prefer not to say	Prefer not to say	Prefer not to say	Prefer not to say
4255477001	74564946	10/13/2015	10/13/2015	Online			By post			Look for information/advice		Report issues (e.g. street lights, pot holes, bins)					Yes	PC at home						Yes	No	too busy to difficult to find information	A - Z that is useful	No
4282408556	74564946	10/26/2015	10/26/2015	Online	Telephone		By post	In person		Look for information/advice				Request services			Yes	PC at home	PC at work		Tablet	Mobile phone		Yes	Yes	It's an improvement but there's still an issue with out of date information and broken links.	Breadcrumb trail links across the top. Navigation can be clunky and information too pared down to be useful.	Yes	25 to 39	No	Female	No	Single	White - British	Christian		Heterosexual/straight	No	No	No