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Improving Public Engagement Survey January 2016Improving Public Engagement Jan 2016
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Download this file| RespondentID | CollectorID | StartDate | EndDate | How do you access council services? Online | How do you access council services? Telephone | How do you access council services? Email | How do you access council services? By post | How do you access council services? In person | If you do not access council services online, what stops you from doing this? | If you access services online what do you do? Look for information/advice | If you access services online what do you do? Watch webcasts | If you access services online what do you do? Report issues (e.g. street lights, pot holes, bins) | If you access services online what do you do? Pay for services | If you access services online what do you do? Request services | If you access services online what do you do? Send comments or complaints | If you access services online what do you do? Other | Is it important to you to continue to be able to do this? | What do you use to access online services? PC at home | What do you use to access online services? PC at work | What do you use to access online services? Shared PC in a public area e.g. local library or West Offices | What do you use to access online services? Tablet | What do you use to access online services? Mobile phone | What could we do that would encourage you to access more council services online? | Did you know our website was re-launched in May this year? | Do you like the new version of the website? | Do you like the new version of the website? (reason for your answer) | If you could improve one thing about our website, what would it be? | Would it help you to be able to track your requests, reports and payments via our website? | Your age | Do you consider yourself disabled? | Your gender | Do you identify yourself as Trans? | What is your relationship status? | Please indicate your ethnic background: | Please indicate your religion or belief: | Please indicate your religion or belief: Other | Please indicate your sexual orientation: | Are you a carer? (A carer is defined as someone who "looks after family, partner or friends in need of help because they are ill, frail or have a disability" and that the help they provide is unpaid (except for Carers Allowance). Excluding childcare/family responsibility.) | Are you currently pregnant or been pregnant in the last 12 months? | Have you taken maternity leave within the past 12 months? | Ward | BME |
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| 4242866859 | 74564946 | 10/07/2015 | 10/13/2015 | Online | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| 4243217207 | 74564946 | 10/07/2015 | 10/07/2015 | Online | Not set | Not set | Not set | Not set | Look for information/advice | Not set | Not set | Not set | Not set | Not set | Not set | Yes | PC at home | PC at work | Not set | Not set | Not set | Deduction in charges for online | Yes | No | Messy, hard to find things, not easy to use | Make the front page simpler | No | Prefer no to say | Prefer not to say | Prefer not to say | Prefer not to say | Prefer not to say | Prefer not to say | Prefer no to say | Not set | Prefer not to say | Prefer not to say | Prefer not to say | Prefer not to say | Not set | Not set | |
| 4255477001 | 74564946 | 10/13/2015 | 10/13/2015 | Online | Not set | Not set | By post | Not set | Not set | Look for information/advice | Not set | Report issues (e.g. street lights, pot holes, bins) | Not set | Not set | Not set | Not set | Yes | PC at home | Not set | Not set | Not set | Not set | Not set | Yes | No | too busy to difficult to find information | A - Z that is useful | No | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| 4282408556 | 74564946 | 10/26/2015 | 10/26/2015 | Online | Telephone | Not set | By post | In person | Not set | Look for information/advice | Not set | Not set | Not set | Request services | Not set | Not set | Yes | PC at home | PC at work | Not set | Tablet | Mobile phone | Not set | Yes | Yes | It's an improvement but there's still an issue with out of date information and broken links. | Breadcrumb trail links across the top. Navigation can be clunky and information too pared down to be useful. | Yes | 25 to 39 | No | Female | No | Single | White - British | Christian | Not set | Heterosexual/straight | No | No | No | Not set | Not set |