The report contains the annual results for the Bus Passenger Satisfaction Survey. The survey asks passengers to rate their satisfaction with several aspects of the bus journey they have just undertaken including the bus stop environment, 'on the bus' factors, and their overall satisfaction.
The Bus Passenger Satisfaction Survey (BPSS) has been in existence since April 2000, following the announcement by Government at the bus summit in November 1999 that it would carry out regular surveys to monitor user perceptions of local bus services. In April 2010 Passenger Focus (now known as Transport Focus) assumed responsibility from the Department for Transport for the survey.
Source agency: Passenger Focus
Designation: National Statistics
Language: English
Alternative title: Bus Passenger Satisfaction Survey - Annual Results
