| Summary of Complaint |
How received |
When Received |
Case ref |
Background Information |
Action taken and response to complaint |
| Complainant did not receive a reply from us relating to a Freedom of Information request within 20 working days |
Email |
1.4.14 |
4928 |
Users can submit a FOI request to get closed record's status reviewed |
We investigated and found that the request had not been received due to email address used, which was treated as spam. We informed the complainant and logged their FOI request |
| The complainant has not received all of their Record Copying estimates or an explanation as to why they cannot be completed |
Email |
1.4.14 |
4929 |
Users can order copies of our records from Document Services |
We explained what was happening with the requests we had received and explained that some estimate requests had not been received. |
| Complainant would like us to reassess a recent decision regarding the use of magnifying glasses with built in lights in the Map and Large Document Room. |
Email |
7.4.14 |
4967 |
Users can enquire if certain types of equipment are permitted in the reading room - we will assess the equipment and either allow access or refuse |
We checked the equipment and it was decided that it was not suitable to be taken into the Reading Rooms. We explained why this decision had been made. |
