| Summary of Complaint |
How received |
When Received |
Internal ref |
Comp ref |
Background Information |
Action taken and response to complaint |
| Download contained three blank pages. The complainant tried to contact us by email and telephone but received no reply |
Email |
8.6.13 |
3016 |
Comp ref: 334 |
Users can download copies of digitised records |
We apologised for the lack of response and re-sent the complete order by email. |
| The complainant raised a number of concerns relating to staff and records. |
Letter |
11.6.14 |
3022 |
Comp ref: 335 |
Complainant had visited The National Archives over a number of years and had encountered a number of problems |
All documents mentioned by the complainant were checked and where required they were re-tagged, re-ordered and re-covered. Concerns relating to staff were investigated according to our internal procedures. |
| The complainant raised concerns regarding the quality of two paid searches |
Telephone |
21.6.15 |
3023 |
Comp ref: 336 |
Complainant had commissioned paid searches to research a merchant seamans service |
There had already been a review carried out in to the quality of the search. Internal Review was carried out, which upheld the original decision but had a recommendation to make. Complainant still dissatisfied and asked the ICR to review the case. |
