| Summary of Complaint |
How received |
When Received |
Internal ref |
Comp ref |
Background Information |
Action taken and response to complaint |
| The complainant visited and a document was wrongly produced - staff were alerted and the correct document was produced after the complainant went back to staff after waiting an hour |
Email |
4.4.13 |
2576 |
Comp Ref: 315 |
Users can order original records to view in the reading room. These are produced from the repositories |
We apologised for the time it took to correct the mistake and explained the process in detail. |
| Document partially opened after an FOI review - but was not available to view on date started. |
Email |
9.4.13 |
2625 |
Comp Ref: 316 |
Records that are opened following an FOI review need to be processed and made available |
The redacted copy was made available for inspection. |
| Reader registration system time-consuming and unnecessarily bureaucratic |
Letter |
11.4.13 |
2628 |
Comp Ref: 317 |
Users wanting to view original records require a reader's ticket |
We apologised for the inconvenience and explained the changes being made to streamline the process. |
