| Summary of Complaint |
How received |
When Received |
Internal ref |
Comp ref |
Background Information |
Action taken and response to complaint |
| Registration staff were unhelpful and refused to accept my official hand written documents |
Your views |
3.8.13 |
3412 |
Comp ref: 349 |
Users register for a readers ticket to access original records |
Complainant left no contact information so we were unable to apologise for the poor customer service. The documents presented fell outside of the accepted identification. |
| Complainant upset by attitude of staff and users towards visiting children and the lack of advice offered by staff |
Email |
6.8.13 |
3440 |
Comp ref: 350 |
Children of all ages are welcome to visit the archives. There are restrictions on entry to the reading rooms depending on age |
Staff were reminded where to find the events information. We apologised for problems experiences during the visit and lack of advice from staff. |
| Not able to replace damaged valid readers ticket without showing Identification |
Your views |
13.8.13 |
3465 |
Comp ref: 351 |
Users register for a readers ticket to access original records |
We apologised for the mix up and the card was issued the next day. |
