| Summary of Complaint |
How received |
When Received |
Case ref |
Background Information |
Action taken and response to complaint |
| The complainant was disappointed that a technical IT problem stopped documents being ordered after 15.20 hrs |
Your Views |
1.9.14 |
5978 |
Users order original records using PC terminals in the reading room |
We apologised for the inconvenience caused by the outage and explained that it was not possible to switch to manual document ordering at that time. We supplied a copy of the record that was to be ordered as a gesture of good will. |
| Two Record Copying orders supplied incorrectly. Copies received were not as ordered |
Email |
2.9.14 |
5991 |
Users can order copies of our records from Document Services |
We apologised for the mistake and the correct copies were sent to the complainant. |
| The complainant was dissatisfied with the response to a Legislation Services enquiry |
Email |
5.9.14 |
6014 |
Users can ask for guidance or advice on their research |
We apologised for the disappointment experienced and offered specific advice in relation to the complainant's research. |
