Complaints about how Passenger Focus resolved a complaint appeal January 2009 - July 2014

• Published by: Transport Focus
• Last updated: 03 November 2014
• Topic: Transport
• Licence: Open Data Commons Open Database License (ODbL)

Summary

This data concerns complaints made to Passenger Focus about the way in which Passenger Focus resolved a complaint appeal on behalf of a passenger.

This data provides information about both the number of complaints in a csv datasheet and the reasons for this complaint as well as txt data licensing and explanatory notes documents which provide guidance on how to interpret and use the data.

The number and important dates for complaints are shown in the CASES datasheets and there are separate COMMENTS datasheets for each period containing more information about the reasons (known as 'comments') that complaints about the way Passenger Focus resolved a complaint appeal were made.

More detail can be found here: http://data.passengerfocus.org.uk/download_data/

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Data links

Link to the data	Format	File added	Data preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS resolved July – September 2014	CSV	03 November 2014	Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES resolved July – September 2014	CSV	03 November 2014	Preview
July - September 2014 Complaints about Passenger Focus's appeal handling - data licensing and explanatory notes	TXT	03 November 2014	Not available
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS resolved April – June 2014	CSV	27 August 2014	Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES resolved April – June 2014	CSV	27 August 2014	Preview
April - June 2014 Complaints about Passenger Focus's appeal handling - data licensing and explanatory notes	TXT	27 August 2014	Not available
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS resolved January – March 2014	CSV	17 April 2014	Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS resolved October - December 2013	CSV	17 April 2014	Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS resolved July - September 2013	CSV	17 April 2014	Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS resolved April - June 2013	CSV	17 April 2014	Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS January - March 2013	CSV	17 April 2014	Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS January - December 2012	CSV	17 April 2014	Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS January - December 2011	CSV	17 April 2014	Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS January - December 2010	CSV	17 April 2014	Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS January - December 2009	CSV	17 April 2014	Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES resolved January - March 2014	CSV	17 April 2014	Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES resolved October - December 2013	CSV	17 April 2014	Preview
Download our data homepage	HTML	17 April 2014	Not available
January - March 2014 Complaints about Passenger Focus's appeal handling - data licensing and explanatory notes	TXT	17 April 2014	Not available
October - December 2013 Complaints about Passenger Focus's appeal handling - data licensing and explanatory notes	TXT	17 April 2014	Not available
January-December 2009 complaints about Passenger Focus's appeal handling - data licensing and explanatory notes	TXT	01 November 2013	Not available
Complaints about how Passenger Focus resolved a complaint appeal CASES January-December 2009	CSV	01 November 2013	Preview
January-December 2010 complaints about Passenger Focus's appeal handling - data licensing and explanatory notes	TXT	01 November 2013	Not available
Complaints about how Passenger Focus resolved a complaint appeal CASES January-December 2010	CSV	01 November 2013	Preview
January-December 2011 complaints about Passenger Focus's appeal handling - data licensing and explanatory notes	TXT	01 November 2013	Not available
Complaints about how Passenger Focus resolved a complaint appeal CASES January-December 2011	CSV	01 November 2013	Preview
January-December 2012 complaints about Passenger Focus's appeal handling - data licensing and explanatory notes	TXT	01 November 2013	Not available
Complaints about how Passenger Focus resolved a complaint appeal CASES January-December 2012	CSV	01 November 2013	Preview
January-March 2013 complaints about Passenger Focus's appeal handling - data licensing and explanatory notes	TXT	01 November 2013	Not available
Complaints about how Passenger Focus resolved a complaint appeal CASES January-March 2013	CSV	01 November 2013	Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES resolved July-September 2013	CSV	31 October 2013	Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES resolved April-June 2013	CSV	31 October 2013	Preview
July-September 2013 complaints about Passenger Focus's appeal handling - data licensing and explanatory notes	TXT	31 October 2013	Not available
April-June 2013 complaints about Passenger Focus's appeal handling - data licensing and explanatory notes	TXT	31 October 2013	Not available

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