Complaints about how Passenger Focus resolved a complaint appeal January 2009 - July 2014

Published by:
Transport Focus
Last updated:
03 November 2014
Topic:
Transport
Licence:
Open Data Commons Open Database License (ODbL)

Summary

This data concerns complaints made to Passenger Focus about the way in which Passenger Focus resolved a complaint appeal on behalf of a passenger.

This data provides information about both the number of complaints in a csv datasheet and the reasons for this complaint as well as txt data licensing and explanatory notes documents which provide guidance on how to interpret and use the data.

The number and important dates for complaints are shown in the CASES datasheets and there are separate COMMENTS datasheets for each period containing more information about the reasons (known as 'comments') that complaints about the way Passenger Focus resolved a complaint appeal were made.

More detail can be found here: http://data.passengerfocus.org.uk/download_data/

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Link to the data Format File added Data preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS resolved July – September 2014 CSV 03 November 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES resolved July – September 2014 CSV 03 November 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS resolved April – June 2014 CSV 27 August 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES resolved April – June 2014 CSV 27 August 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS resolved January – March 2014 CSV 17 April 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS resolved October - December 2013 CSV 17 April 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS resolved July - September 2013 CSV 17 April 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS resolved April - June 2013 CSV 17 April 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS January - March 2013 CSV 17 April 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS January - December 2012 CSV 17 April 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS January - December 2011 CSV 17 April 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS January - December 2010 CSV 17 April 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal COMMENTS January - December 2009 CSV 17 April 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES resolved January - March 2014 CSV 17 April 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES resolved October - December 2013 CSV 17 April 2014 Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES January-December 2009 CSV 01 November 2013 Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES January-December 2010 CSV 01 November 2013 Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES January-December 2011 CSV 01 November 2013 Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES January-December 2012 CSV 01 November 2013 Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES January-March 2013 CSV 01 November 2013 Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES resolved July-September 2013 CSV 31 October 2013 Preview
Complaints about how Passenger Focus resolved a complaint appeal CASES resolved April-June 2013 CSV 31 October 2013 Preview

Supporting documents

Link to the document Format Date added
January-December 2009 complaints about Passenger Focus's appeal handling - data licensing and explanatory notes TXT 01 November 2013
January-December 2010 complaints about Passenger Focus's appeal handling - data licensing and explanatory notes TXT 01 November 2013
January-December 2011 complaints about Passenger Focus's appeal handling - data licensing and explanatory notes TXT 01 November 2013
January-December 2012 complaints about Passenger Focus's appeal handling - data licensing and explanatory notes TXT 01 November 2013
January-March 2013 complaints about Passenger Focus's appeal handling - data licensing and explanatory notes TXT 01 November 2013
April-June 2013 complaints about Passenger Focus's appeal handling - data licensing and explanatory notes TXT 31 October 2013
July-September 2013 complaints about Passenger Focus's appeal handling - data licensing and explanatory notes TXT 31 October 2013
October - December 2013 Complaints about Passenger Focus's appeal handling - data licensing and explanatory notes TXT 17 April 2014
January - March 2014 Complaints about Passenger Focus's appeal handling - data licensing and explanatory notes TXT 17 April 2014
April - June 2014 Complaints about Passenger Focus's appeal handling - data licensing and explanatory notes TXT 27 August 2014
July - September 2014 Complaints about Passenger Focus's appeal handling - data licensing and explanatory notes TXT 03 November 2014
Download our data homepage HTML 17 April 2014

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