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Energy Saving Advice Service (ESAS) - Customer Relationship Management (CRM) database

Publisher
Department for Business, Energy and Industrial Strategy
Updated
10 February 2016
Topic
Government

Summary

To log details of the customer call including, name and contact details of the customer, reason for call, advice provided and call outcome. This provides both management information to DECC and supports improved customer service where a return customer calls.

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Additional information