The Contact Centre is the First Point of Contact (FPoC) for all general enquiries, for the public and members of staff by telephone. It provides information on records and services alike, and refers customers to other institutions, record offices and archives as appropriate. The link below provides details of the number of calls received and answered during 2018–19 and 2019–20. Content provided in this section is additional to that required by the Government’s transparency commitments.
