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NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

Publisher
Ministry of Housing, Communities and Local Government
Updated
7 January 2014
Topic
Society

Summary

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage.

Data links

Link Format Preview Updated
Data XLS 3/12/2010

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