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MPA dashboard September 2014

Government Major Projects Portfolio data for the Home Office

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Project name Adelphi Modernisation Project Communications Capabilities Development Programme Digital Services at the Border Disclosure and Barring Service (DBS) Programme Emergency Services Mobile Communications Programme (ESMCP) Harmondsworth and Colnbrook Retender Immigration Platform Technologies (IPT) Next Generation Outsourced Visa Services Contract Technology Reset Programme (TRP) Schengen Information System (SIS II) Programme Transforming the Customer Experience (Formerly A&E)
Department HO HO HO HO HO HO HO HO HO HO HO
MPA RAG rating (A Delivery Confidence Assessment of the project at a fixed point in time, using a five-point scale, Red – Amber/Red – Amber – Amber/Green – Green; definitions in the MPA Annual Report) Amber Amber Amber Amber Amber Green Amber Green Amber/Red Amber/Red Amber/Green
Description / Aims (From GMPP data) Adelphi is the Home Office’s name for its Oracle Enterprise Resource Planning (ERP) system and Shared Service Centre. The Home Office currently uses a version of the system for which, as of March 2015, Oracle support is due to cease. Therefore it is proposed that the Home Office move to a supplier who can provide both an updated ERP i.e. Oracle Release 12, and a common shared service model to provide transactional human resource, finance (including payroll) and procurement services, in full alignment with the Cabinet Office Next Generation Shared Service strategic plan and the approved approach of the Crown Oversight Function based within the Cabinet Office. This will effectively upgrade the current Adelphi system and transactional processes whilst offering benefits in terms of cash savings through economies of scale and improved user experience. In a world of internet enabled communication, ensure that the police, wider law enforcement, security and intelligence agencies can lawfully obtain, manage and use communications data and intercepted content to: detect, prevent and disrupt crime; protect the public and save lives. The Programme was launched to deliver a new generation of Border Security Systems including replacing the Warnings Index (WI) and Semaphore (S4). The primary benefits of delivering Digital Services at the Border (DSAB) are to: enhance the security of the UK; gather and act on data from those people and entities crossing the border, both inbound and out; and provide timely and accurate data to those who need to access/use it. The Disclosure and Barring Service (DBS) Programme is delivering a new modernisation release for Barring and Disclosure that will unify and improve the operational service, with the introduction of electronic applications and referrals, the provision of a full strategic solution for the Update Service including for Northern Ireland, and enabling new services such as Barred List Checks. The benefits to be delivered include: • A single integrated DBS Case Record Management (CRM) system that will provide enhanced workflow and automation. • Common ways of working across the business. • More efficient and effective information sharing across the business and with our delivery partners and stakeholders. • Support for the ‘Digital by Default’ Government agenda, reducing manual and offline processes. • Implementation of an efficient, Paperless Office. • Reduction in the Cost of Operations. The police, fire and ambulance Emergency Services (3ES) in England, Scotland and Wales use a common radio system called Airwave for critical voice and narrowband data , and use commercial networks for broadband data communications. As Airwave contracts begin to expire, the Programme will replace the current arrangement with an integrated voice and broadband data service based on an enhanced commercial mobile network called the Emergency Services Network (ESN). ESN will provide public safety functionality, coverage, availability and security but not necessarily in the same way as Airwave. ESN strategic objectives are: • Meeting Requirements (Better) • Improved Flexibility (Smarter) • More Affordable (Cheaper) To continue to provide secure accommodation for detained persons and reduce costs by amalgamating contracts at Colnbrook and Harmondsworth ensuring any change of contractor is mobilised effectively prior to the expiry of the existing contract on 31 August 2014. The new contract is expected to run for 8 years, with options for a further 3 years. The Immigration Platform Technologies (IPT) Programme is providing the technology and information to support the immigration service now and in the future. UK Visas and Immigration (UKVI) Online Application Service: A single online application process for all visa and immigration services •Accessed via GOV.UK, for all in and out of country applications •Used to apply, pay and book an appointment •Replaces all of today’s online and paper-based application processes IPT Caseworking Tool: A modern, resilient caseworking tool for the Home Office •Core caseworking tool used in the Home Office (replacing legacy systems BRP, ICW, CID PBS, ASYS) •Configurable technology modules tailored to specific business areas needs •Automates existing manual, paper-based processes and provides supported decision-making to drive consistency Person Centric Data Platform: An integrated platform providing a single view of customers and their history •Combines sources of customer information into a single, resolved identity •Allows access to biographic and biometric information on our customers and their history •Enables effective day to day activity monitoring and production of management information. The project will ensure that UK Visa and Immigration (UKVI) has contracted commercial partners to deliver Visa Application Centres and linked services including biometric enrolment, interviewing facilities and courier services to support the end to end visa process from 1 April 2014 and will enable UKVI to meet its obligations to secure the border, to provide good customer service in support of the UK Government’s growth agenda and to meet Spending Review obligations. The main IT supply contracts for the Home Office expire in 2016. The main objective of the programme is to replace the existing IT service provision for the core Home Office whilst: • maximising the flexibility and agility of our IT provision • minimising the impact of the change on the business • innovating and making use of technology and process enhancements • ensuring service levels are maintained or improved upon (only reduced where conscious and evidenced cost saving decision is made) • minimising the costs of change (transition). Schengen Information Systems 2 (SIS II) exchanges information on persons and objects wanted for law enforcement purposes. It enables the participating Member States to better combat domestic and transnational crime, protect the border and strengthen public protection. It also extends the reach of law enforcement across Europe through enhanced information sharing and increased operational effectiveness. The Project is designed to improve customer service and reduce cost of operations; replace outdated infrastructure for increased resilience; and to replace the existing passport application management system with a new system for processing passport applications, to minimise support cost, both of which support the ability to issue passports reliably. The new system for processing passport applications is called Application Management System (AMS).
Departmental commentary on actions planned or taken on the MPA RAG rating. Escalation to Cabinet Office for Next Generation Shared Services (NGSS) ISSC2 programme to provide revised plans which will validate the Adelphi go-live date and commercial impact. Good progress has been made across the majority of delivery areas and we have made improvements in the flexibility and reliability of system capabilities. The October 2013 Border Systems Options Review recommended the creation of a new programme, called Digital Services at the Border, to replace current IT systems. A new Programme Director is being recruited, along with a Portfolio Director to oversee the broader Border Systems Portfolio of which DSAB is part. The project is undertaking additional assurance of the solution design to ensure that the solution will meet requirements and additional expertise has been introduced. The Programme has completed all the recommendations raised from the Project Assessment Review & Major Projects Review Group Panels held during OBC approval in April/May 2014. The programme has successfully transitioned to business as usual. An action plan to address the review recommendations is in progress and reviewed by the programme board on a monthly basis. The reasons for this rating are: • Timescales for the programme are challenging, the Programme continues to work with suppliers to address and improve the speed of delivery.